What is Scripted's quality guarantee?

Scripted has a 100% quality guarantee.

If you’re not satisfied with the quality of your content, you can reject it for no charge. It’s that simple.

Of course, this is not the ideal scenario for you or the writer. When an order is rejected, you still don’t have the content you need, and the writer doesn’t get paid in full.

There are three important steps you can take to help avoid this scenario:

  1. Find your writer: Browse writer profiles to review their bios and samples and help find the best fit for your project.

  2. Schedule a call or message your writer: Direct communication with your writer leads to more successful outcomes.

  3. Request revisions: If the first draft you receive needs changes beyond minor edits, you can provide both general and in-line comments directly to the writer. Make sure to provide clear direction so the writer knows what to do in completing revisions.

If the final draft of your order is still not to your satisfaction, the Scripted quality guarantee ensures that you don’t pay for it.

We pride ourselves on our rigorous vetting and editing process, but we also realize that sometimes it just doesn't work out.

Occasionally, even after both parties make a real effort, it turns out that a project is not the best fit. When this is the case, we believe you should only pay for content you can use. 

If you ever have further questions or concerns, or want help trying to find a new writer, please don't hesitate to contact support@scripted.com.

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