Communicating with writers

How should I communicate with writers on Scripted?

Communicating directly with writers is a great way to make sure they understand all of your requirements and to build relationships. The more you work with a particular set of writers and talk through content with them, the better your end product will be.

You can currently interact with writers via messaging or a phone call.

Messaging

You can message writers in Scripted at any time directly from their profiles.

You can get to a writer profile by clicking on a writer’s name. You’ll have this option anywhere writer names are listed (this includes in your dashboard, browsing writers, and the topic marketplace).

On a writer’s profile page, you will see a drop-down menu that says “Contact Writer.” Click on this and you will see the option to send a message or schedule a call.

You can also message a writer directly from the guidelines page of an order you have placed.

Once a writer has started working on your order, you will see that order in the “Writing” section of the “Orders” tab of your business dashboard. Click on the “Review Guidelines” button and you will be taken to a page with your guidelines that include the name of the writer at the top. Click on the writer’s name to see their profile.

 


In-order messaging is available at all times, except when the work is being reviewed by an editor. During editor review, you will see a note letting you know that messaging is not available. This period should usually never be more than a few hours. 

What should I say if I message a writer?

Messaging can serve a number of important functions. Below we’ve listed some suggestions on the best ways to use the feature.

Offer to help: It’s always nice to send a writer a message just letting them know you’re available to answer any questions they might have. It could be very well be that your guidelines are detailed enough that they won’t have any, but this certainly can’t hurt and writers appreciate the offer.

Discuss project details/timeline: Even after providing detailed guidelines, it may be that there are still some things you want to check in on as they relate to your project.

For example, if you intend to have a particular order be the first in a series of 4-5 blog posts, you might ask the writer if they would be available to work on all of them over the course of a week or two.

In general, just try to make sure you’re putting the writer in a position to succeed. If you use messaging to ask a writer to go outside of the standard workflow, a Scripted administrator will likely need to intervene and it will likely cause a delay in receiving your content.

Evaluate a writer: You can use messaging to learn more about a writer and see if they would be a good fit for your project.

For example, if the writer mentions they have experience writing about the travel industry in their bio, you could send a message asking for more details about their background on that subject. If you want to proceed after reading their response, you can request an order specifically from that writer [LINK TO REQUEST A WRITER FAQ].

Schedule a call

You can schedule a call with a writer via the same initial steps we followed to send a message.

Go to a writer profile by clicking on a writer’s name. You’ll have this option anywhere writer names are listed (this includes in your dashboard, browsing writers, and the topic marketplace).

On a writer’s profile page, you will see a dropdown menu that says “Contact Writer.” Click on this and you will see the option to schedule a call.

Once you select Schedule a Call, you’ll be able to propose three or more call times to chat with the writer.

 


Upon listing your proposed times, you’ll be prompted to provide a bit more detail on what you would like to discuss.

 

 

After you submit these details, the writer will be notified of your request and then accept calls based on their availability. Writers aren’t required to accept call requests and may decline your request if they’re unavailable or would prefer to not work on the specific project.

Call Logistics

If your call request is accepted, you’ll receive an email notification confirming the call and listing the needed dial-in information, your scheduled call will also be listed under the calendar symbol at the top of your dashboard.

 

The conference line will open 5 minutes before the call is scheduled to begin and will remain open for one hour. Although the line will be open for an hour, we suggest that calls be about 15-20 minutes in duration.

Please use the phone line as a tool for projects to be created on Scripted and do not ask the writer for any personal information, such as contact info, work samples, and references.

After the call, we’ll ask for your feedback on how the call went. Please let us know in this form if the writer didn’t show up for the call, or any other information you’d like to share.

What do I need to bring to a call?

To get the most out of your call, it’s best to do some preparation beforehand.

Some great questions to consider when preparing are:

  • What is your goal for the call?
  • What types of content are you considering?
  • What subject matter should the writer be well-versed in?
  • What should the writer know about your company and your content needs?
  • What tone or style do you prefer?

 

 

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