What is the Writer Reliability Score?
The Writer Reliability Score is the percentage of action items in the last 60 days that you’ve completed on time. It is based on two factors: missing deadlines and releasing jobs. The score is used to help determine your ranking in the marketplace.
While your reliability score is currently not visible to customers, it does impact your access to work on Scripted.
Bear in mind that regardless of where you stand in the above ranges, customers that have a link to your profile will still be able to directly request jobs from you, and you’ll still be able to submit pitches.
Why did Scripted make this change?
Historically, Scripted has been less than strict when it came to consequences for missing deadlines and releasing jobs.
Unfortunately, we've found this can lead to negative outcomes for customers. We want the most reliable writers to receive the most work, and those who are less committed to recognize the need for improvement. In general, we want all writers to agree with the idea that by accepting a job, you're committed to completing it by the deadline and to the best of your ability.
When does this change take effect?
The impact of each Writer Reliability Score range will not be enforced until July 9th, 2017.
We encourage writers to work to improve their current standing over the next 60 days to bring it above the 90%+ threshold. You can do this by consistently completing jobs and turning in work before deadlines.
What should I do if missing a deadline is beyond my control?
If you encounter a situation that may prevent you from being able to complete a job, please contact us immediately. We will be expanding our Support team in the coming weeks and will be able to field your request as quickly as possible.
My score went down, even though I just turned in my work on time!
The writer reliability score is not your all-time score as a writer. Instead, think of it as a rolling snapshot of your past 60 days on the platform.
Because that window is constantly moving forward, you may notice your score decreasing over time if you had any infractions within the past 60 days.
Similarly, you'll notice it increase when those previously missed deadlines happened before the 60 window.